Chemists

Pharmacies

Empower Your Pharmacy for Service Excellence & Business Growth, Wth Practical, Industry-Focused Training

Dispensing chemists and pharmacies are at the frontline of patient care and medicine access. SAMEPH designs targeted training programs to enhance regulatory compliance, customer service, product knowledge, and retail growth strategies for pharmacy owners and staff.

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Small Medium Pharmacies Trainings

1. Regulatory & Compliance Essentials

Pharmacy & Poisons Board regulations
Controlled drugs handling & record keeping
Prescription verification & legal dispensing
Pharmacovigilance & adverse event reporting

2. Clinical & Product Knowledge

Common therapeutic categories & uses
Prescription medicines (Rx) & OTC products
Nutraceuticals, supplements & wellness items
Pharmacist counseling skills for patients

3. Retail & Customer Service Skills

Building patient trust & loyalty
Upselling & cross-selling techniques
Handling difficult customers professionally
Improving walk-in & repeat visit rates

4. Inventory & Stock Management

Cold chain & temperature-sensitive storage
Preventing expiries & wastage
Stock rotation & ordering best practices
Managing supplier relationships

5. Digital & Modern Pharmacy Practices

Online order management & e-pharmacy
Social media marketing for pharmacies
Digital patient engagement
Loyalty programs & mobile promotions

Training Delivery Formats

On-site pharmacy workshops for owners & staff
Virtual learning sessions for convenience
Blended learning (on-site + online follow-up)
Custom LMS access for ongoing staff onboarding

Why Choose SAMEPH for HCP Training?

✅ Clinically qualified trainers with real-world experience
✅ Updated content aligned with global healthcare standards
✅ Practical skills that improve patient outcomes
✅ CPD accreditation support

What You Will Learn

How to dispense prescriptions accurately and safely
Drug categorization (OTC, prescription, controlled substances)
Stocking, labeling, and drug expiry management
Pharmacy equipment usage (POS, pill counters, software)
Interpersonal skills for patient counseling
Pharmacy laws and PPB compliance
Safe storage of refrigerated & hazardous drugs
Handling insurance and NHIF claims
Best practices for billing and sales

Who Should Enroll

🧑‍🔬 Pharmacy Assistants & Technicians – Gain structured, professional training for daily pharmacy roles.
🏥 Dispensers in Clinics or Hospitals – Understand safe and compliant drug dispensing.
🏪 Retail Chemist Shop Staff – Learn how to manage pharmacy shelves, sales, and stock.
👔 Pharmacy Owners & Managers – Train your staff and standardize service quality.
🎓 Pharmacy Students & Interns – Build a foundation in applied pharmacy operations.
Over-the-Counter (OTC) Sales Teams

Types of drugs,

prescription

OTC

forms of administration

Pharmaceutical Industry Fundamentals

Drug lifecycle, stakeholders, ethical codes

Product & Disease Knowledge

Basics of pharmacology, therapeutic areas

The Pharma

What Our Clients Say

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📚 COURSES

🧪 Pharma Sales & Marketing
💊 Dispensing & Retail Chemists
👩‍⚕️ HCP Digital Training
🏥 Hospital Staff Training

🛟 Support & Corporate Access

📧 Email: distributors@sameph.com
📞 Hotline: +254 700 000 000
💬 WhatsApp Chat (24/7 Support)
💬 Live Chat
📧 Request a Call

🟢Contact Information

📍 SAMEPH Training
🏠 Nairobi, Kenya
📞 Phone: +254-7XX-XXX-XXX
📧 Email: info@sameph.com
🌐 Website: www.sameph.com

📞 Call Us | 💬 Chat Now | 📧 Email | 🔗 Enroll Today